You confirm that you have read, comprehended, and accepted the terms and conditions stated on this website by placing an order and sending money. When the transaction is completed, Twain Publishers considers that these terms have been accepted.

You own all copyright to the original content of the Products provided to you. You acknowledge that You will hold the Company harmless for unauthorized use of these materials. Any inappropriate use of the website’s material or products could result in legal or criminal consequences. Respecting copyright laws and using content responsibly is essential. Using the supplied materials unlawfully or improperly is not the Company’s responsibility. Users are advised to obtain the necessary permits and follow all applicable laws and moral guidelines when utilizing the content. Given the importance of intellectual property rights, users should interact with the Products and Website content with caution and diligence. Users who agree to these terms pledge to respect copyright laws and promote an honest, compliant, and ethical online community. We urge users to interact with the content ethically, fostering a civil and compliant online community for all parties.

We vigorously oppose and forbid plagiarism, fraud, and other dishonest practices. We protect copyright laws and ensure our clients don’t plagiarize or violate others’ intellectual property. If our products or written contents are used in an unethical, unlawful, or inappropriate manner, the Company, its affiliates, and its partners are not liable. Consequences include lawsuits, academic sanctions, losing rewards, and legal actions. Clients agree to bear full responsibility for any disciplinary actions brought about by improper or illegal use of the products they have acquired from our website. We place a high value on moral behavior and encourage consumers to use our goods responsibly and legally, promoting morality in both the academic and professional domains.

Unless an image has been crafted by one of our in-house illustrators, we do not hold ownership rights to it. Consequently, we refrain from using copyrighted photos directly. Instead, we offer links to recommended photos to copy and paste freely. Feel free to utilize royalty-free photos without hesitation. However, it’s important to note that you may need to compensate the owner(s) of copyrighted photographs accordingly. Your adherence to these guidelines ensures the ethical utilization of visual materials while upholding the principles of intellectual property rights. We prioritize the responsible use of images and encourage our users to respect copyright laws. Adhering to these guidelines maintains a fair and respectful online environment where intellectual property rights are valued and upheld. I appreciate your cooperation in promoting ethical practices and respecting the creative efforts of content creators and artists.

If you seek a refund before we begin working on your ordered goods, we will return 100% of the money you paid (less the transaction fees that will be subtracted). You are not entitled to a 100% refund after an order is delivered. We cannot recover the hours invested in a project after it has begun, so we cannot issue a refund once an order has been placed. The provided goods and services are non-refundable and have no implied or expressed warranties. Nonetheless, you are entitled to one complimentary amendment. You are entitled to a 50% refund of the cost if you are not entirely pleased with the quality of the Product or services.

If your claimed quality problems are verified, we will handle your 50% fee return. If you have a unique complaint situation and want a complete refund of the cost, your case will be sent to the evaluation committee, which will make an unbiased decision based on the evidence and facts.

You, at this moment, release and hold harmless the Company, its officers, directors, employees, agents, representatives, affiliates, subsidiaries, advertising, promotion, and fulfillment agencies, as well as any third-party providers or sources of information or data and legal advisers (collectively, the “Company’s Affiliates”), from any losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to:

• Telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures, or difficulties.
• Failed, incomplete, garbled, or delayed computer transmissions.
• Any condition caused by events outside the Company’s control that may cause the Product to be delayed, disrupted, or corrupted.
• Any printing or typographical errors in any documents related to our services.
• Any injuries, losses, or damages resulting from using our services.

Furthermore, you assume the responsibility to protect, defend, and hold the Company and its Affiliates harmless from any claim, suit, or demand—including reasonable legal fees—made by a third party resulting from or connected to your use of our services your breach or violation of these terms and conditions, your infringement on the rights of a third party, or any other act or omission on your part.

The Company disclaims all liability for any damages, whether direct, indirect, punitive, incidental, special, or consequential, resulting from or related to the use of this website or any material on it. The limitation mentioned above might not apply to you because certain states or jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages.

You agree to give us the right to unilaterally change the Terms and Conditions and Privacy Policy by using our services. You must know that we have the right to alter this at any moment. You are strongly advised to frequently review our website’s Terms and Conditions and Privacy Policy pages. These sections will be updated as soon as any changes are made. You agree to the updated conditions if you keep using our services after we’ve made any changes. It is essential to stay current on the most recent terms and policies to guarantee compliance and comprehend your rights and obligations.

We work hard to keep our activities transparent and to keep you informed. Please get in touch with us if you have any queries or worries about the modifications. Ensuring your happiness and comprehension of our policies is of utmost importance to us as we strive to deliver optimal service and experience to you.

Don’t hesitate to contact us by email at info@twainpublishers.com if you have any questions or complaints about our policies. Our staff is committed to answering your inquiries as soon as possible and giving you the support you require. We value your opinions much and will use them to improve the clarity and openness of our operations and policies. We appreciate any feedback you may have about our policies or services. You may be sure that your correspondence will be treated with the highest discretion and expertise. We would be delighted to speak with you and be of any assistance to you.